From Chapter 5, "Communication- A Lost Art" in Ingredients of Outliers Dropping the Ball So far in this chapter, most of what we've written deals with just one side of the communication process. The reason for what George Bernard Shaw called, "the illusion that has taken place" is because most of what's defined as communication is really one-directional activity, with no awareness of what's missing. The individual who's speaking or writing isn't communicating until and unless there's a recipient to whom he or she is speaking orwriting. The missing link in the … [Read more...]