From Chapter 5, "Communication- A Lost Art" in Ingredients of Outliers The Listening Stick One man was so convinced that listening had become a lost art that he decided to mount a campaign to restore it. His name was Ben John Joyce, a California-based consultant and entrepreneur, and the founder of The Center for Applied Excellence. Its Mission Statement: “We teach people how to communicate.” His stated position on listening got right to the point. “Listening,” he said, “is a skill that has a dreadfully limited number of truly effective practitioners. We’re not taught to listen in school, … [Read more...]